Customer Success Specialist

• Join a dynamic team dedicated to enhancing customer experiences and driving satisfaction.
• Be a pivotal player in shaping our customer support journey from the ground up.
• Leverage data and insights to advocate for our customers and influence business decisions.
• Enjoy opportunities for professional development and growth in a fast-paced environment.

About Canstar Group

At Canstar Group, we pride ourselves on being at the forefront of innovation in the customer service landscape. Our mission is to empower customers by providing exceptional service and support that enhances their experience with our products. We are a vibrant team that values collaboration, creativity, and a customer-first approach in everything we do.

As we continue to grow and evolve, we are excited to introduce new roles that will help us better serve our customers and advocate for their needs within our organisation. Join us on this journey and help shape the future of customer success!

Your Role in Our Success

We are seeking a passionate and proactive Customer Success Specialist who is ready to take the reins of customer interaction and elevate the customer experience to new heights. In this exciting role, you will be the first point of contact for our customers, addressing their queries, feedback, and concerns with empathy and professionalism.

In this newly created position, you will have the unique opportunity to build processes and frameworks that will define our customer success journey. Your insights will be invaluable in identifying pain points and crafting solutions that enhance our service offerings. As a champion for our customers, you will work closely with various internal teams to ensure that their voices are heard and their needs are met.

Who You Are

We’re looking for someone who is not just a problem solver but a passionate advocate for our customers. If you thrive in an environment where you can operate independently, create innovative solutions, and drive positive outcomes, this is the role for you!

• Proven experience in a customer success, service, or support role — ideally within the SaaS, digital services, or tech-driven sectors.
• A customer-first mindset with strong empathy and effective problem-solving skills.
• Exceptional written and verbal communication abilities that inspire collaboration and influence.
• A knack for using data and insights to make informed, customer-focused decisions.

In addition, experience in regulated industries and familiarity with project management tools like JIRA or Confluence will set you apart as a standout candidate. If you possess a strong initiative and enjoy creating processes from scratch, we want to hear from you!

Compensation and Perks

At Canstar Group, we believe in rewarding our team members for their hard work and dedication. We offer competitive salaries and a range of benefits designed to support your professional growth and personal well-being. Specific details regarding salary and benefits will be discussed during the interview process.

If you’re ready to take your career to the next level and make a real impact in customer success, we invite you to apply today!